カスタマーサービス・ロジスティクスマネージャー/ Customer Service & Logistics Manager

A renowned food and beverage manufacturer is seeking a Customer Service & Logistics Manager. The role involves enhancing productivity and managing logistics operations. This is a hybrid role.

Responsibilities:

• Lead productivity improvement projects
• Consolidate and report freight out and logistic cost data to finance and global SC teams
• Define and propose actions to reduce freight out and logistic costs
• Oversee "Order to Cash" improvement projects
• Review and renew partnerships with LSPs and standardise customer workflows
• Digitise tasks and implement EDI where applicable
• Manage 3PL and inventory control
• Communicate with LSP and packaging partners to ensure 100% service levels
• Reduce delivery delays by proposing and following up on actionable solutions
• Drive continuous improvements in SC operations with effective team management
• Ensure compliance with regulatory requirements and accurate inventory control
• Manage procure-to-pay with local OEM partners and oversee local repacking or customisation

Requirements:

• More than 5 years of experience in FMCG SC operation
• Experience in physical distribution with SAP operation (warehouse management or sales and distribution)
• Business level English; native level Japanese

Benefit

• Social Insurance (Health, Unemployment, Pension, etc.)
• 15 days Annual Leave (One additional per year to a maximum of 20 days)
• Birthday leave
• Additional 2 days leave per year for company holiday
• Annual Medical Examination
• Eligible for international internal mobility (after 3 years)
• Monthly free food products

About the Company:

A subsidiary of a leading global organisation, this company manages the import and sale of popular food brands in Japan.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2094640/001