カスタマーサポートエンジニア / Customer Support Engineer

An international electronics manufacturer is seeking a Senior Customer Support Engineer. The selected candidate will resolve high-complexity enterprise support issues, specialising in video conferencing solutions, with occasional support for other enterprise software.

Responsibilities:

• Resolve technically complex support issues reported by customers and team members
• Maintain clear, concise, and positive communication in all cases
• Collaborate with department leadership to address technical issues and bugs
• Provide ad hoc feedback on emerging trends and new issues
• Handle non-escalated phone calls and email support tickets as needed
• Assist in creating knowledge base documentation and training materials

Requirements:

• Bachelor’s degree or above in computer or electronic and communication
• More than 3 years of experience in a technical support role is preferred
• More than 2 years of experience in troubleshooting videoconference is a plus
• More than 2 years of experience in offering remote technical support is ideal
• Experience with room-based video conferencing, VoIP and SIP/H323 protocols
• Understanding of video conferencing and AV products
• Proficient in MS 365
• Native level written and verbal Japanese; business level written and verbal English

About the Company:

A leading provider of PC and mobile peripherals such as keyboards, mice, and speakers. Headquartered in Europe, this company’s well-known products can be found in offices and homes around the world.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2063560/001