A global medical devices company is seeking a CS Leader. The role involves supervising the Customer Service team, improving service levels, and leading customer service transformations. This is a hybrid role.
Responsibilities:
- Supervise customer service team and partners
- Analyse processes and suggest enhancements
- Improve team knowledge and manage key accounts
- Coordinate cross-functional decisions and impacts
- Support ERP deployment and act as a super user
- Drive customer service transformation initiatives
Requirements:
- Bachelor’s degree or above
- More than 10 years of professional experience (customer service, planning, sales support, operations)
- More than 3 years of leadership experience
- Experience with SAP ERP system
- Prior experience participating in ERP deployment
- Fluent level reading, written, and verbal Japanese and English
About the Company:
A renowned global leader in the medical devices sector, specialising in advanced and reliable healthcare solutions. The company is celebrated for its innovation and dedication to improving patient outcomes worldwide.
Keywords:
カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系
2090640/001