クライアントサービスチームリーダー/ Client Services Team Lead
給与 Negotiable based on experience
担当コンサルタント Bianca Yau
掲載日 2023/11/12kanto secretarial-business-support/customer-service 2023-11-13 2023-12-12 fashion Tokyo Tokyo JP Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
An international luxury fashion company is looking for a Client Services Team Lead. The selected individual will be guiding the regional team in offering quality customer services. This is a haken and Tokyo-based position.
- Establish knowledge of the omnichannel systems to ensure quality customer services
- Coordinate technical concerns with the work procedures
- Assist a key manager with day-to-day duties
- Oversee the daily schedule of the team
- Determine customer requirements and demands
- Maintain digital clients by utilising online tools
- More than 2 years of experience in eCommerce customer service
- Understanding of ticketing systems, CRM, OMS, or omnichannel projects
- Strong interpersonal communication abilities
- Excellent customer relationship skills
- Experience in retail is preferred
- Proficient in verbal and written English (Korean is ideal)
About the Company:
A global luxury fashion company. The company specializes in ready-to-wear apparel for both men and women, including denim, shoes, accessories, and clothing. Operating globally with a number of stores through distribution channels and wholesale partners.
サプライチェーン, 物流, ロジスティクス, フォワーダー, 貿易, 調達, 購買, 求人, 外資系
給与: ¥7,000,000 - ¥12,000,000 per annum勤務地: Tokyo掲載日: 2023/10/24An international investment banking firm is looking for a Client Service Team Leader. The applicant selected for this Tokyo-based position will be providing client support activities to achieve business goals.