カスタマーサクセスマネージャー / Customer Success Manager

A global IT service provider is looking for a Customer Success Manager. The selected candidate will manage customer relationships, drive product adoption, and ensure contract execution and satisfaction.

Responsibilities:

• Build and maintain strong customer relationships, ensuring contract execution and KPI fulfillment
• Analyse customer journey insights and develop success plans to support customer goals
• Drive adoption of products and features while proactively communicating updates
• Ensure operational readiness for new customers, renewals, and change requests
• Identify upsell opportunities to enhance customer value
• Handle escalations and coordinate internal teams for critical issues

Requirements:

• More than 5 years of experience as Operations Manager, Service Delivery Manager, or Customer Success Manager in the Telecom/ IT industry
• Proven industry standard software development and service management methodologies experience
• Prior direct customer facing experience is a plus
• Background in service delivery on cloud platform
• Familiarity in IT digital solutions setup
• Knowledge with customer success best practices is preferred
• Possess valid ITIL V4 Foundation or PMP certification is ideal
• Fluent level written and verbal English, Japanese, and Korean

About the Company:

One of the world’s leading IT service providers that has a long history of developing innovative technologies for security and identity management. Headquartered in Europe, this company is a true pioneer in providing software solutions for the government and private institutions.

Keywords:

カスタマーサクセス, マネジメント, ITサービス, 求人, 外資系

Job Ref: 294T3T