カスタマーサクセスエグゼクティブ/ Customer Success Executive

A multinational foot health and technology company is looking for a Customer Success Executive. The successful candidate will enhance customer success, deliver product training and technical support, represent the brand at events, and drive business growth through strong distributor and customer partnerships.

Responsibilities:

• Enhance the customer experience across the distributor's wholesale network through training and support
• Represent the brand as a brand ambassador at trade and consumer events
• Collaborate with regional sales teams to implement marketing initiatives and drive product sell-through
• Identify new business opportunities and onboard new accounts with the required technology, products, and services
• Provide ongoing technical and product training and coaching to distributor and customer teams
• Execute tailored training programmes for priority stores in collaboration with operations and store management teams
• Support customer demonstrations of the 3D foot scanning service
• Maintain brand standards and service propositions in line with marketing campaigns
• Plan and implement community initiatives to increase consumer awareness and engagement
• Provide regular business updates, identifying growth opportunities and market risks
• Deliver retail technical support and troubleshooting in coordination with the IT team

Requirements:

• More than 3 years of experience in high-service retail or a consumer-facing environment
• Experience working with a distribution model
• Strong planning, organisational, and time management skills
• Empathy for training and coaching
• Ability and willingness to travel within the assigned territory (75% of the time)
• Possess a valid and legal authorisation to work in Japan
• Possess a valid Japanese driving licence
• Fluent level Japanese and English

About the Company:

A global foot health and technology company specialising in customised insoles and advanced 3D foot scanning solutions. The company operates in more than 40 countries and is recognised for its innovative approach to improving foot health and movement.

Keywords:

カスタマーサクセス, 顧客対応, トレーニング, テクニカルサポート, ブランドアンバサダー, 卸売営業, リテール, 3Dフットスキャン, フットヘルス, スポーツ用品, 店舗支援, 顧客体験, 求人, 外資系

Job Ref: IX23O1