顧客価値創造マネージャー/ Customer Value Creation Manager

A global technology services company is looking for a Customer Value Creation Manager. The selected candidate will drive strategic initiatives with Japanese department store clients, leveraging data and insights to create actionable business value and support sales growth.

Responsibilities:

• Support the sales team in the value creation process with prospects and clients
• Conduct open eye meetings to raise clients’ C-level awareness on Tax Free Shopping opportunities
• Facilitate value creation workshops to co-build customised action plans with client teams
• Define action plans based on workshop outcomes with internal teams, including products, BI, and IT
• Lead regular steering committees to coordinate rollout and continuously enrich action plans
• Analyse complex business needs and systems of Japanese department stores to propose solutions
• Translate analytical insights into actionable recommendations and effectively present them to clients
• Collaborate transversally across IT, product, BI, and sales teams to ensure solution delivery

Requirements:

• Bachelor’s degree or above in Business
• More than 5 years of working experience in consulting, marketing, or business development
• Deep understanding of Japanese retail business customs and culture
• Excellent interpersonal skills, organisation, and autonomy
• Strong client-facing and customer orientation abilities
• Proficient in creating high-impact presentations (PowerPoint)
• Native level Japanese; fluent level English

Preferred requirements:

• Experience in the retail, luxury sector, or consulting sector

About the Company:

A leading provider of tax-free shopping and travel-related financial services, the company excels in delivering seamless solutions that enhance the global shopping experience. With a strong international presence and innovative approach, it offers dynamic career opportunities for professionals seeking growth in finance, retail, and customer-focused industries.

Keywords:

顧客価値創造, 小売, デパート, 戦略提案, タックスフリー, ビジネス分析, 顧客管理, コンサルティング, データ分析, 求人, 外資系

Job Ref: 94CE60