サービス＆コントラクトマネージャー/ Service and Contract Manager
給与 ¥5,000,000 - ¥10,000,000 per annum
担当コンサルタント Chen Huang
掲載日 2022/06/22kanto sales/sales-manager 2022-06-22 2022-08-21 telecommunications Tokyo Tokyo JP JPY 5000000 10000000 10000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A foreign telecommunications and data centre service provider is searching for a Service and Contract Manager. This position will be responsible for handling the company’s complex service management activities.
- Manage the delivery of service management activities in line with client requirements
- Monitor operational performance and provide suggestions for improvements
- Oversee client escalation and ensure customer satisfaction
- Supervise contract management activities
- Ensure quality customer experience to drive customer loyalty
- Assist with account development planning processes in the entire customer life cycle
- Bachelor’s degree or equivalent experience
- Experience in service management, customer relationship management, or a similar role
- Possess valid qualification in ITIL V4, Prince, or equivalent
- 7+ years of experience within the network infrastructure environment is ideal
- Prior experience in continuous improvement activities and solutions management
- Ability and willingness to travel
- Proficient in Japanese and English
About the Company:
A multinational company providing telecommunications and data centre services to businesses of various sizes around the world. Headquartered in Europe, the company has a large international presence and operates in many major cities across more than 20 countries.
ビジネス, 営業, セールス, IT, マーケティング, アカウントマネジメント, カスタマーサクセス, 求人, 外資系
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