シニアクライアントリレーションシップマネージャー/ Sr. Client Relationship Manager

A global technology solutions company is looking for a Senior Client Relationship Manager - Corporates. The selected candidate will manage client relationships and drive retention while ensuring successful onboarding and product usage.

Responsibilities:

• Develop and manage a book of business focusing on client engagement
• Own account renewals and achieve price yield targets
• Identify cross-sell and upsell opportunities and prevent customer churn
• Ensure seamless onboarding for new clients
• Plan and execute strategies to drive product usage and retention
• Assess customer training needs and coordinate with Training Specialists
• Educate clients on product benefits over competitors
• Monitor competitor activity and provide feedback to internal stakeholders
• Maintain accurate forecasting, reporting, and account planning using Salesforce
• Refer technical issues to Support, Order Management, or Credit teams for resolution

Requirements:

• Practical experience in software account management
• Prior experience in trade, logistics, or tax solutions
• Skilled in Salesforce CRM
• Proven track record in achieving retention targets and growing a Book of Business
• Strong customer focus and communication skills
• Fluent level Japanese; business level English

Benefits:

• Hybrid work model with flexible office attendance
• Flex My Way program for work-life balance, including work from anywhere up to 8 weeks per year
• Career development and growth programs with continuous learning opportunities
• Comprehensive benefits including flexible vacation, mental health days, retirement plans, tuition reimbursement, and wellness resources
• Inclusive and award-winning culture emphasising customer obsession, agility, and collaboration
• Opportunities for social impact and ESG involvement

About the Company:

A leading global provider of intelligent information and technology solutions, specialising in delivering data-driven insights to professionals across industries. Renowned for fostering innovation and career growth, it offers dynamic opportunities for job seekers aiming to excel in finance, law, and business technology.

Keywords:

クライアント管理, 顧客関係, アカウントマネジメント, ソフトウェア, 顧客維持, クロスセル, アップセル, 求人, 外資系

Job Ref: B4X1ED