カスタマーサクセススペシャリスト/ Customer Success Specialist

A well-known fintech company is looking for a Customer Success Specialist. The selected candidate will guide clients through every stage of the customer journey. This is a contract position.

Responsibilities:

• Introduce and explain the use of the service to new clients
• Monitor service usage and conduct regular health checks
• Promote function utilisation and introduce new features
• Propose and support the design of sales promotion campaigns
• Communicate with clients through online meetings, webinars, and email
• Provide feedback on the service’s implementation within client marketing activities

Requirements:

• Practical experience in sales or customer success of own services
• Experience in sales or customer success of SaaS-related services
• Interest in collaborating with development, sales, and clients
• Ability to respect and embrace diverse values and cultures

About the Company:

This company is a pioneering player in the tech industry, focusing on innovative solutions that blend digital transactions with micro-investment opportunities. Its unique platform allows users to round up purchases and effortlessly invest their spare change, making wealth-building accessible for everyone.

Keywords:

カスタマーサクセス, 電子マネー, SaaSサービス, 顧客対応, セールスプロモーション, 求人, 外資系

2103870/001