カスタマーサクセス/ Customer Success

A global leader in Ed-Tech is seeking a Customer Success professional to enhance the learning experiences of their corporate clients through a cutting-edge microlearning platform.

Responsibilities:

• Plan and create support materials to assist sales members in meeting acquisition goals
• Interact directly with existing clients to ensure their expectations are met
• Facilitate the registration process, product implementation, onboarding training, and account reviews
• Assist with the renewal process and achieving renewal targets
• Manage outreach for product feedback and handle internal escalations to product development teams
• Partner with engineering, marketing, and sales to deliver a best-in-class customer experience
• Provide qualitative and quantitative insights on customer usage to support global product growth

Requirements:

• Bachelor’s degree or above
• Practical experience in corporate sales, sales planning, or customer success
• Prior experience in negotiating with stakeholders both internally and externally
• Ability to handle irregular tasks and work in a multitasking environment
• Interest in education and skill development
• Possess a valid MBA qualification is a plus
• Advanced business level English and Japanese (JLPT N2+)

About the Company:

A fast-growing organisation that provides post-graduate education services to students and businesses. Established in Asia, this company has found success in offering a great environment for learning.

Keywords:

カスタマーサクセス, グローバル市場, エドテック, ビジネスマイクロラーニングプラットフォーム, 求人, 外資系

2089810/001