リニューアルバースアカウントマネージャ/ Renewals Account Manager

A Renewal Account Manager role is now open in a global software company. The selected applicant will play a key part in driving customer renewal engagement while performing account management responsibilities. This is a hybrid role.

Responsibilities:

• Achieve renewal quota and renewal objectives, such as on-time renewals and escalated contract renewals
• Develop and execute effective MEDDPICC renewal plans for accounts in conjunction with Sales and Customer Success teams
• Identify expansion opportunities and work closely with customers to support cross-sell and up-sell opportunities or hand over opportunities to Sales Account Managers
• Manage the renewals process end-to-end for assigned customers, from initial contact through on-time close
• Maintain accurate data in Salesforce regarding customer renewal information, renewal status, and renewal reports
• Establish and drive trusted customer relationships and ensure timely escalation of issues through to resolution
• Build and maintain positive internal relationships with Customer Success, Sales Account Managers, and Channel Partners
• Support evolving renewal processes aimed at improving renewal efficiency
• Provide accurate reporting for late renewals, renewal migration, and churn, including reasons for cancellation for analysis
• Provide assistance to the sales team related to global accounts within the assigned territory

Requirements:

• More than 5 years of demonstrated success in a Technical Sales or Customer Success capacity (Enterprise Software background is preferred)
• More than 2 years of demonstrated success in Renewals, Inside Sales or Account Manager role (Enterprise Software background is preferred)
• Proven direct sales experience, including building relationships with and selling to the enterprise level (calling on VP Operations, CTO, CIO and other Executives
• Proven ability to work at a detailed level with multiple cross-functional internal stakeholders, as well as the customer, to drive the renewal performance
• Proficient knowledge and the application of renewal process, policies and pricing
• Ability and willingness to travel
• Native level Japanese; business level English

Preferred Requirements:

• SaaS and Industrial or Enterprise Software experience
• Experience selling into the Utilities, Energy, Process, Pharma, Food and Beverage, Discrete or Transportation industries
• Experience using Salesforce

About the Company:

A global software company that provides digital solutions that help companies design, operate, and optimise industrial processes across sectors such as energy, manufacturing, infrastructure, and marine. Through advanced data integration, engineering, and operations software, the organisation supports enterprises in driving efficiency, sustainability, and digital transformation.

Keywords:

営業、技術、ソフトウェア、テクノロジー、IT、産業、外資系

Job Ref: MIYYCV