アカウントエグゼクティブ/ Account Executive - Renewals

An Account Executive role is now open in a foreign software company. The selected applicant will manage customer renewals by driving retention, identifying growth opportunities, and delivering a seamless renewal experience. This is a remote role.

Responsibilities:

• Own and manage the end-to-end renewal sales cycle for existing customers in Japan, ensuring a seamless and timely process
• Achieve and exceed retention and upsell targets by proactively managing a structured, high-volume renewal pipeline
• Collaborate with Sales, Technical Support, and Technical Account Managers to maximise customer value realisation and minimise churn risk
• Ensure accurate forecasting and pipeline visibility using CRM tools such as Salesforce, aligned with the company’s MEDDPICC-based sales methodology
• Identify and pursue expansion opportunities within the existing customer base in collaboration with the Japan sales team
• Build and maintain strong, trust-based relationships with key stakeholders, including procurement, IT, and business leaders
• Ensure timely and accurate processing of renewal quotes, agreements, and purchase orders in line with commercial policies
• Stay current on industry trends, customer use cases, and evolving value propositions to support effective renewal discussions

Requirements:

• Bachelor’s degree or equivalent
• More than 3 years of experience in SaaS, software, or technology renewals, inside sales, or account management
• Experience managing renewals and recurring revenue within enterprise or academic customer environments
• Proficient with Salesforce or similar CRM platforms to manage pipeline, forecasting, and renewal activity
• Familiarity with enterprise procurement processes in Japan, particularly within software and technology organisations
• Experience working within a structured sales methodology
• Strong communication, negotiation, and relationship-building skills across both technical and business audiences
• Native level Japanese; business level English

Preferred Requirements:

• MEDDPICC knowledge is preferred

About the Company:

A global leader in mathematical optimisation and decision intelligence technology. The company provides a range of services, including software distribution, consulting, training, and tailored optimisation support, to help organisations solve complex decision-making problems, improve operational efficiency, and achieve strategic goals across industries.

Keywords:

アカウント管理, 営業, ソフトウェア, テクノロジー, IT, 技術, 外資系

Job Ref: ZE6GZZ