Account Manager

A global financial services company is seeking an Account Manager. The successful candidate will manage client relationships, enhance customer satisfaction, and drive business growth through strategic account management.

Responsibilities:

• Respond to daily inquiries and technical issues, escalating when necessary and ensuring timely resolutions
• Conduct regular meetings to assess client needs, propose improvements, and strengthen relationships
• Build long-term partnerships by aligning support with client business goals and setting KPIs like GMV growth
• Identify and share customer success stories to boost satisfaction and highlight service value
• Collaborate with internal teams to address client needs, especially technical challenges, ensuring seamless support
• Analyse client business status to propose upselling and cross-selling opportunities
• Explore new market and product opportunities, contributing to sales targets
• Optimise pricing structures based on client transaction volumes and business scale
• Lead contract negotiations and renewals, ensuring mutually beneficial agreements
• Develop and refine account management workflows, using CRM tools to enhance efficiency and performance

Requirements:

• More than 5 years of experience in account management, customer success, or client relationship management
• Experience in providing strategic proposals aligned with customer business goals
• Prior experience in the payment industry or SaaS
• Proven expeirnece wih SaaS products is preferred
• Understanding of customer challenges and providing effective solutions
• Knowledge in sales and business development
• Business level written and verbal English (proficient in Japanese and other Asian languages is a plus)

Benefits:

• 年間業績評価に応じた昇給
• プロフィットシェア（年2回支給実績あり）
• リモートとオフィス勤務が両方可能なハイブリット体制
• 社会保険完備（関東ITソフトウェア健康保険組合加入）
• 健康診断
• スポーツクラブ優待（IT健保）
• 保養所（IT健保）
• 語学研修（レッスン料1〜2万円/月を補助）
• 自己学習サポート（年間最大10万円)

About the Company:

A Japan-based technology company specializing in eCommerce, digital payments, and game publishing solutions. It empowers businesses to expand globally through innovative platforms and services.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系

Job Ref: 3W072D