ストアオペレーションディレクター/ Store Operations Director

A global fashion eCommerce company is looking for a Store Operations Director. The chosen applicant will be responsible for overseeing the launch, daily operations, and performance of all physical retail stores.

Responsibilities:

• Define and execute the operational strategy to integrate physical stores with the online platform and ensure a seamless customer journey
• Lead operational planning and execution for new store openings, including site readiness, staffing, inventory allocation, and system setup
• Establish and enforce operational policies, visual merchandising standards, safety procedures, and customer service protocols
• Manage overall P&L for all stores, including revenue targets, operating expenses, and profitability
• Monitor, analyse, and report on key KPIs such as traffic, conversion, ATV, UPT, and shrinkage and implement corrective actions
• Develop annual operating budgets, manage CAPEX, and allocate resources efficiently
• Oversee logistics and supply chain processes to ensure accurate inventory flow, replenishment, and returns
• Implement loss prevention strategies and inventory audit processes to minimise shrinkage
• Select and maintain store technology systems, including POS, inventory tools, and foot traffic solutions
• Lead recruitment, onboarding, and training for store managers and staff with a focus on brand knowledge and customer service excellence
• Set performance expectations, conduct reviews, and drive development plans for store management teams
• Serve as the communication bridge between headquarters and store teams to ensure alignment on strategy, marketing, and operational updates

Requirements:

• More than 8 years of progressive experience in Retail Operations
• More than 4 years of experience in a Director or Senior Multi-Unit Management role
• Mandatory experience in the Japanese fashion, apparel, or specialised retail market, demonstrating a deep understanding of local consumer behaviour and business practices
• Proven track record of successfully opening and scaling a new fleet of stores or managing a large, high-volume retail portfolio
• Expertise in retail finance, P&L management, labour planning, and inventory control
• Native level Japanese; business level written and verbal English

Preferred requirements:

• Bachelor's degree or above in business administration, retail management, or supply chain management
• Experience in an omnichannel or digitally native brand (DTC) environment, specifically implementing O4O or Click & Collect functionalities
• Familiarity with Korean business culture and a passion for K-fashion/K-
  culture trends

About the Company:

A leading force in the fashion eCommerce industry, this global company combines trend-savvy design with cutting-edge technology to deliver a seamless shopping experience. Known for its dynamic and inclusive culture, it attracts top talent passionate about digital innovation, brand growth, and redefining the online retail landscape.

Keywords:

事業運営, 小売, ファッション, 電子商取引, 外資系

Job Ref: 1VVUT3