リテールエクセレンスマネージャー/ Retail Excellence Manager

A global luxury retail company is seeking a Retail Excellence Manager. The selected candidate will support strategic planning and drive sales and KPI performance through team management, customer relationship management, and service excellence.

Responsibilities:

• Analyse and track business performance and KPIs for Japan boutiques
• Develop and implement global retail excellence initiatives to enhance customer experience and drive sales
• Communicate retail KPIs, standards, and best practices across all stores
• Report daily to the Country Manager, assisting in business planning and execution
• Understand local market characteristics to create new market share development opportunities
• Provide on-site coaching and training to store staff on selling, KPI performance, and customer service

Requirements:

• Bachelor’s degree or above in business administration, marketing, or a related field
• More than 2 years of experience in retail excellence or retail management
• Extensive knowledge of luxury retail industry trends and best practices
• Skilled in MS Office Suite
• Ability and willingness to travel
• Proficient in Japanese; business level English

About the Company:

With a deep heritage in luxury and craftsmanship, this company is renowned for its timeless elegance and dedication to producing premium products that seamlessly blend tradition and modernity. Operating globally, it caters to discerning clientele who value exclusivity, impeccable quality, and personalised service.

Keywords:

小売業績管理, 高級小売業, 顧客関係管理, 現場トレーニング, KPI分析, 求人, 外資系

2088990/001