CTSマネージャー/ CTS Manager

A global pet healthcare company is looking for a Manager of Customer and Technical Support. The selected candidate will oversee customer advocacy, lead support teams, and optimise business processes to ensure customer satisfaction.

Responsibilities:

• Lead customer advocacy efforts and drive a customer-centric culture
• Ensure Customer Support departments exceed expectations and deliver exceptional service
• Provide leadership, direction, and coaching to direct reports
• Participate actively in operational and leadership meetings
• Monitor functional performance and identify areas for customer experience improvement
• Optimise business processes to align with the company strategy
• Build employee morale, engagement, and motivation, ensuring proper team staffing
• Identify opportunities for operational improvements, including people, processes, and technology
• Set, measure, and achieve customer service excellence levels and standards

Requirements:

• Bachelor’s degree or above in business, industrial technology, engineering or science
• More than 5 years of experience in a customer service and technical support role
• More than 5 years of experience leading a team of customer service or service centre support staff
• Experience in people management
• Prior experience in the veterinary industry is desired
• Proficient in English (TOEIC 800+) and Japanese

About the Company:

A pet healthcare company, this leading global business delivers services, products, and solutions to veterinarians and other healthcare professionals around the world. Headquartered overseas, the company has built a strong presence and continues to evolve to meet growing demand.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

2129690/001