カスタマーエクスペリエンスアソシエイト/ Customer Experience Associate

A multinational technology services company is seeking a Customer Experience Associate, APAC. The selected candidate will manage event operations, coordinate submissions and logistics, and ensure high-quality customer service across APAC markets.

Responsibilities:

• Handle transportation and processing of products across events, shows, and drop-off points
• Partner with operations teams to receive, verify, and process submissions at off-site events
• Coordinate booth setup, travel requirements, and communication with internal and external stakeholders
• Project manage off-site events and ensure smooth execution during show operations
• Prioritise and manage tasks during live event hours to ensure operational efficiency
• Ensure accurate product handling, including manifesting, packing, and secure shipping of collectibles
• Resolve customer issues and escalations across in-person, phone, email, and messaging channels
• Support representatives via internal communication platforms by providing real-time assistance
• Attend and supervise trade shows, including booth setup, breakdown, and customer engagement
• Develop standard operating procedures and contribute to internal knowledge resources
• Prepare monthly performance reports and event summaries with insights and improvements
• Identify opportunities to improve customer experience and operational processes

Requirements:

• Experience in customer service, operations, logistics, events, or similar environments involving customer-facing coordination
• Ability and willingness to travel
• Possess a valid authorisation to travel
• Professional level Japanese and English

Preferred requirements:

• Experience in trade shows, live events, or logistics operations
• Familiarity with collectibles, authentication, or grading industries

About the Company:

A leading specialist in third-party authentication and grading services for collectibles, this organisation operates at the forefront of ensuring trust, accuracy, and value within global numismatics and trading card markets. With a strong reputation for expert evaluation, quality assurance, and data-driven grading standards, it offers career opportunities within a highly respected international environment serving collectors, dealers, and investors worldwide.

Keywords:

イベント運営, カスタマーエクスペリエンス, ロジスティクス, コレクティブルズ, トレードショー, サプライチェーン, 顧客対応, オペレーション管理, 品質管理, 求人, 外資系

Job Ref: G53AFX