カスタマーサポートエージェント/ Customer Support Agent

A global eCommerce services company is looking for a Customer Support Agent. The selected candidate will provide front-line support to merchants and end customers, troubleshoot technical issues, and drive service improvements.

Responsibilities:

• Provide front-line service to merchants (B2B) and end customers (B2C)
• Onboard and train merchants on internal platforms
• Troubleshoot basic technical issues related to accounts, platforms, and transactions
• Maintain KPIs, SLAs, and daily tasks to a high standard
• Collaborate with leadership to develop and implement service improvements and best practices
• Identify recurring issues, investigate root causes, and implement effective solutions
• Act as a key escalation point for complex issues
• Ensure an excellent customer experience through direct client interaction
• Assist in evaluating and improving service for internal teams and clients

Requirements:

• Previous experience in a client-facing role with a focus on exceptional service
• Possess a valid authorisation to work in Japan

• Fluent level written and verbal Japanese and English

Preferred requirements:

• Basic technical support experience
• Familiarity with troubleshooting technical issues
• Business level Korean

About the Company:

This global eCommerce innovator connects brands and shoppers across borders, delivering seamless online experiences while removing international barriers. With a focus on technology, data-driven insights, and a diverse team, it offers job hunters exciting opportunities to grow in a dynamic, forward-thinking environment.

Keywords:

カスタマーサポート, トラブルシューティング, サービス改善, 顧客体験, 技術サポート, 求人, 外資系

Job Ref: OGLU4B