サービスオペレーションズマネージャー/ Service Operations Manager

A global technology company is looking for a Service Operations Manager. The chosen candidate will oversee and coordinate programs with the Services Organisation to deliver customer experience.

Responsibilities:

• Develop and implement program strategies to support customer needs, including data analysis, visualisation, insights, analytics, and program management activities
• Oversee multiple projects within the program, ensuring alignment with program goals and OpEx commitments
• Track program performance against key metrics, identify areas for improvement, and report progress to stakeholders
• Communicate program status, progress, and issues to stakeholders, including internal teams and external partners
• Identify and implement process improvements to enhance the efficiency and effectiveness of CEC, Parts, Labour, and Logistics tower, along with break-fix and non-break-fix offerings
• Analyse data to understand customer needs, identify trends, and make data-driven decisions
• Collaborate with other teams, including Upsell, Finance, Tech, FS, WW teams, and Tower leads to achieve KPI and OpEx commitments

Requirements:

• Familiarity with Contact centre, product lifecycle, supply chain industry, particularly in the PC manufacturing industry
• Knowledge of Lean, Six Sigma, Statistical Analysis, Power BI, MS Suite (Excel, PowerPoint and Project)
• Strong project management skills with the ability to plan, organise, and execute projects effectively
• Excellent interpersonal communication skills
• Ability to analyse data, identify trends, and make data-driven decisions
• Proficient in written and verbal English

Benefits:

• Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
• Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, employee group life insurance, etc.

About the Company:

A global technology company specialising in the development and manufacturing of innovative computing devices, including laptops, desktops, tablets, and servers. The company serves various markets with cutting-edge products and solutions, catering to both consumer and business needs.

Keywords:

業務, 管理, 顧客体験, プロジェクト管理, 技術, 製造業者, 外資系

Job Ref: OKO9TH