カスタマーサービスリーダー/ Customer Service Leader

An international healthcare solutions company is looking for a Customer Service Leader. The selected candidate will lead end-to-end customer issue resolution across billing, collections, and dispute management while driving operational transformation.

Responsibilities:

• Lead end-to-end customer issue resolution from billing to collections and dispute management with full accountability for performance and strategy
• Manage and develop a mixed team of employees, contract workers, and outsourced resources at scale
• Build senior stakeholder relationships across healthcare and dental industry customers
• Deploy global process frameworks and lead change and transformation initiatives
• Drive performance across Days Sales Outstanding, dispute cycle time, and overdue payments
• Influence customer experience across a large client base through strategic leadership and execution

Requirements:

• Bachelor’s degree or above
• More than 7 years of experience in Accounts Receivable, Credit and Collections, Customer Service, Procurement, Finance, or Supply Chain
• Proven experience leading and developing high-performance teams
• Proficient in ERP systems such as Microsoft Dynamics and tools such as Salesforce
• Fluent level English; professional level Japanese

Preferred requirements:

• Possess valid Six Sigma, Agile, or Project Management certifications

About the Company:

A global healthcare and medical technology company delivering innovative solutions across medical devices, health information systems, and advanced care to improve patient outcomes and operational efficiency. Known for strong R&D, cutting-edge innovation, and a collaborative work culture, it offers diverse career opportunities for professionals seeking growth in healthcare, engineering, sales, and corporate roles.

Keywords:

カスタマーサービスリーダー, 売掛金管理, 回収業務, 請求管理, 顧客対応, ERP, 医療業界, プロセス改善, チームマネジメント, 求人, 外資系

Job Ref: S95POR