カスタマーサービスエグゼクティブ/ Customer Service Executive

A global transportation services company is looking for a Customer Service Executive. The selected candidate will manage daily bookings, client queries, and event planning while ensuring high-quality service delivery.

Responsibilities:

• Manage daily bookings, client queries, and event planning execution
• Engage in active listening to confirm information and resolve client concerns
• Implement solutions for client events and oversee ongoing event priorities
• Ensure service level agreements (SLAs) are met in accordance with company standards
• Adhere to processes to deliver the highest quality standards
• Handle client feedback and report findings to the reporting manager

Requirements:

• Bachelor’s degree or equivalent
• More than 3 years of experience in customer service or a related field
• Prior experience in travel industry is ideal
• Proficient in MS Office Suite
• Good project management skills
• Proficient in Japanese and English

About the Company:

This company specialises in providing global transportation solutions, focusing on delivering innovative strategies and services that enhance corporate travel experiences. With a commitment to excellence, it supports clients in navigating the complexities of travel management while driving cost efficiencies and improving traveller satisfaction.

Keywords:

カスタマーサービス, 旅行業界, プロジェクト管理, 顧客対応, 求人, 外資系

2108050/001