カスタマーサービススーパーバイザー/ CS Supervisor

A global air cargo services company is looking for a Customer Service Supervisor in the Sales & Marketing department. The selected candidate will manage CS operations to enhance productivity and customer satisfaction.

Responsibilities:

• Manage the customer service team to drive daily productivity
• Lead and support team members, fostering a positive and collaborative working environment
• Develop individual team members to ensure continuous growth
• Collaborate with the Sales team to address difficult situations and ensure seamless teamwork
• Conduct customer visits alongside the Sales team to build strong relationships
• Ensure reservation and customer service activities comply with company policies
• Plan team rosters and schedules to maintain operational efficiency
• Develop and implement processes for optimal capacity and revenue planning in collaboration with the Sales team
• Monitor and adjust for strategic or temporary schedule changes
• Facilitate freight allocation and pallet build-up in coordination with station managers
• Proactively collect cargo to ensure sufficient booking and meet allocations
• Respond promptly to customer inquiries, issues, and complaints

Requirements:

• More than 7 years of experience in the air cargo industry
• More than 5 years of experience as a manager
• Thorough understanding of both commercial and operational aspects of air cargo
• Proven leadership in supervisory roles with a strong decision-making ability
• High proficiency in standard office software (MS Office Suite)
• Professional Japanese and English

About the Company:

A leading global provider of air cargo services, this company specialises in providing efficient and reliable transportation solutions to customers worldwide. Renowned for its extensive international network and state-of-the-art logistics, the company is a key player in the logistics and aviation sectors.

Keywords:

流, 顧客サービス, 空輸業界, チームマネジメント, 売上計画, 顧客訪問, 求人, 外資系

Job Code: PES6RN