クライアントサービスアドバイザー/ Client Services Advisor

A global luxury fashion company is looking for a Client Services Advisor. The selected candidate will provide top-tier customer service, handle order management, and support sales growth through various communication channels. This is a long-term contract role.

Responsibilities:

• Provide exceptional service and support to customers via email, telephone, live chat, and social media
• Manage customer orders and logistics using the order management system and database
• Ensure smooth fulfilment of orders across channels including e-commerce
• Build and maintain strong customer relationships to enhance client experience and retention
• Gain detailed knowledge of products and collections to better assist customers
• Contribute to improving client experience and driving turnover through proactive CRM and clienteling efforts
• Maintain high standards of luxury service awareness at all times

Requirements:

• More than 2 years of documented work experience in e-commerce customer service or retail
• Proficient in ticketing systems (Zendesk), CRM, and order management systems (CHQ, WMS)
• Strong client relationship and interpersonal skills
• Native level Japanese; fluent level English (Korean is a plus)

About the Company:

A global luxury fashion company. The company specialises in ready-to-wear apparel for both men and women, including denim, shoes, accessories, and clothing. Operating globally with a number of stores through distribution channels and wholesale partners.

Keywords:

クライアントサービスアドバイザー, eコマース, 顧客サービス, 高級ファッション, 求人, 外資系

2091820/001