カスタマーサポートスタッフ/ Customer Support Staff
給与 ¥5,500,000 - ¥6,500,000 per annum
勤務地 Tokyo
FULL_TIME担当コンサルタント Inguna Zerbina
求人番号 1298110/001
掲載日 2019/10/15
2019-10-15 2019-12-14 marketing Tokyo JP JPY 5500000 6500000 6500000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A large business intelligence company is searching for Customer Support Staff. The candidate who enters this role will be responsible for a variety of support surrounding application usability, content search, risk management, etc.
Responsibilities:
- Conduct support regarding application usability and customisation; content search, risk management, etc.
- Ensure adherence to case query handling procedures
- Keep good relationships with customers
- Find problems affecting customers and support timely resolutions
- Keep good relationships with other local and overseas teams
- Conduct proper escalation of recurring problems, and areas for improvement
- Promote deep markets and product specialisation via specialised learning pathways
Requirements:
- Bachelor’s degree in business, economics, or finance
- 1+ years of experience in customer service
- Understanding of trading, risk management, media, and wealth management
- Native level Japanese; communication proficiency in English
About the Company:
This leading business intelligence company has a workforce in the tens of thousands. This organisation uses innovative technologies to deliver information to clients across a variety of industries.
Keywords:
カスタマーサポート, カスタマーサービス, 経営, ビジネス, 営業, マーケティング
1298110/001
