フィールドエンジニア/ Field Engineer

A foreign manufacturing company is searching for a Field Engineer. The chosen applicant will provide technical support for defence projects, ensuring product performance, resolving customer issues, and supporting delivery, testing, and customer engagement activities.

Responsibilities:

• Serve as the primary point of contact for engineering and quality-related queries concerning products, taking full ownership of customer-reported issues affecting in-service products and systems, and providing expert technical assistance as needed
• Deliver comprehensive technical support to customers onsite and remotely, including troubleshooting, fault investigation, repair, and rework at customer locations, and prepare detailed reports on product issues and maintenance activities
• Collaborate closely with internal engineering and support teams in Japan and global factories to escalate and resolve complex technical challenges
• Represent the company in technical discussions with customers, acting as an effective liaison between customers and factories, and accurately relay customer requirements, feedback, and inquiries, including interpretation as necessary
• Participate in pre-shipment inspections at global factories alongside customer inspectors, and organise pre-delivery inspections in warehouses in Japan with or without customers before product delivery
• Deliver practical, hands-on training and guidance to customers to ensure proper usage and maintenance of products
• Conduct and support testing activities in accordance with specifications
• Manage product demonstrations for solutions as part of pre-sales activities
• Contribute to the sharing, management, and capitalisation of technical knowledge within the company
• Support project managers in ensuring the on-time delivery of products and associated test records to customers
• Maintain and update technical documentation, including test records, drawings, procedures, and incident reports
• Accurately document service activities, identify issues, and technical solutions with a strong emphasis on accuracy, clarity, and detail
• Build and maintain strong, professional relationships with customers and partners to foster trust and collaboration

Requirements:

• Bachelor’s degree or above in mechanical engineering, electrical engineering, telecommunications, computer science, or a related field
• More than 3 years of experience in field support, technical service, or a similar role
• Hands-on experience and technical proficiency with electronics, optronics, sonar, radar, radio, or telecommunication equipment and systems
• Excellent written and verbal communication skills, with the ability to effectively manage communication with internal and external stakeholders
• Ability to work independently as well as collaboratively within a team environment
• Ability and willingness to travel
• Possess a valid Japanese driver’s license
• Native level Japanese; advanced level written and verbal English

Preferred Requirements:

• Basic understanding and practical knowledge of TCP/IP protocols and networking systems, including switches, routers, and firewalls; experience with network design and equipment configuration

About the Company:

A multinational organisation, this company constructs a range of systems and services for use in the defence and transportation industries, among others. A sprawling global enterprise, this company employs tens of thousands across a wide network.

Keywords:

エンジニアリング, 製造, 機械, 電気, サポート, 技術サービス, 外資系

Job Ref: I4GQMI